What Families Tell Us
How We Listen â and Improve
After visits, families are invited to complete a confidential survey about their experience. Every response is reviewed internally by our leadership team.
We celebrate whatâs working well, and we pay close attention when families identify opportunities to improve communication, scheduling, or care delivery. Feedback helps guide staff training, process improvements, and patient experience initiatives across the practice.
Do You Have Feedback to Share?
Your voice matters to us. Patient feedback helps shape how we care for families today â and how we improve for tomorrow.
Provider Experience
Our providers are consistently rated highly for communication, compassion, and clinical care.
Patients frequently note Dr. Straussâs attentive listening, thoughtful explanations, and calm approach to care. Families value the time he takes to address questions and his commitment to supporting childrenâs health and development at every stage.
Based on post-visit patient surveys
Patients consistently describe their experience with Dr. Gusmerotti as thorough, approachable, and reassuring.
Based on post-visit patient surveys.
Families consistently highlight Dr. Hill-Bucklerâs gentle demeanor, professionalism, and attentiveness. Parents often share that her reassuring presence and clear communication help them feel confident and supported, particularly during early and transitional stages of care.
Based on post-visit patient surveys
Patients consistently describe their experience with Dr. Long as thorough, compassionate, and reassuring. Families appreciate his steady presence, clear communication, and ability to guide them through both routine and complex pediatric concerns with confidence.
Based on post-visit patient surveys